Return and Refund Policy

Welcome to Unika Tools (Professional Power tools), operated by Unika Trading LLC. We're committed to ensuring your satisfaction with our professional power tools. Please read the following return and refund policy carefully:

1. Return Eligibility

1.1 Eligible Items: You may return eligible items within 07 days of delivery, provided they are unused, in their original packaging, and in resalable condition.

1.2 Non-Returnable Items: Certain items are non-returnable due to hygiene reasons or safety concerns, including but not limited to consumables, opened packages, and customized tools unless defective upon receipt.

2. Return Process

2.1 Initiating a Return: To initiate a return, please Contact Us/Submit a Return Request at info@unikatool.com within the specified return period. Could you provide your order number, item(s) to be returned, and reason for return?

2.2 Return Authorization: Upon approval, we will provide a return authorization number and instructions for returning the item(s). Please note that unauthorized returns may not be accepted.

3. Return Shipping

3.1 Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect item sent, defective product).

3.2 Return Packaging: Pack the item(s) securely to prevent damage during transit. We are not liable for damage incurred during the return shipping process.

4. Refund Process

4.1 Refund Eligibility: Refunds are issued to the original payment method once returned items are received and inspected. Refunds do not include shipping costs unless the return is due to our error.

4.2 Inspection: Returned items undergo inspection for eligibility. Refunds may be denied if the item(s) show signs of use, damage, or alteration not caused by manufacturing defects.

5. Exchange Policy

5.1 Exchange Requests: We do not offer direct exchanges. To exchange an item, follow the return process for a refund and place a new order for the desired item.

6. Refund Time frame

6.1 Processing Time: Please allow 15 business days for us to process your return and issue a refund after receiving the returned item(s).

7. Contact Us

For inquiries or assistance regarding returns and refunds, don't hesitate to get in touch with Us/Submit a Return Request at info@unikatool.com.